Frequently asked questions
Straight answers to the questions we hear every day.
Most bundles deliver within minutes, but it depends on network conditions. We show delivery status on every order, and failed deliveries are automatically retried (up to 3 attempts) and refunded if they can't complete.
Yes — a free account is required to place orders. Sign up with your phone number and a 4-digit PIN. Accounts unlock saved numbers, order history, auto-reload, referral credits, and reseller stores.
Yes! Send "hi" to our WhatsApp number and our bot will walk you through picking a network, bundle and phone number. You can also type quick orders like "2gb mtn 0241234567" or track orders with "track VD-260813-1234".
Failed orders are automatically retried up to 3 times, then automatically refunded to your original payment method. You'll get an SMS and/or WhatsApp notification either way. No need to contact us.
No — wrong-number orders are not refundable (this is standard across the industry). Please verify the number twice before paying. Our system warns you if the number's prefix doesn't match the selected network.
Opt in at the Auto-reload page or in WhatsApp after a delivery. Pick a line, a bundle, and a threshold (e.g. "top me up when 10% is left"). Each auto-reload sends a MoMo prompt to your phone — you approve with your PIN before anything is charged. Cancel anytime.
Every customer gets a referral code (e.g. KOFI-A3X2). Share it with friends — when they sign up with your code and make their first purchase, you both earn GH₵2 credit. Credits auto-apply to your next order. Max GH₵50 per account.
Yes — open a free store at valmontdata.com/store. Pick a name, set your markup (e.g. 15%), and share your store link. You earn margin on every sale through your store. Earnings tracked in your dashboard.
MTN (non-expiry), Telecel (60-day rollover) and AirtelTigo (60-day rollover). Bundle sizes range from 1GB to 50GB.
Yes. All payments go through Valmont-Pay, a licensed payment gateway. We never see or store your MoMo PIN. Every transaction requires your approval on your phone.